Recent Changes

Wednesday, March 15

  1. page zoho wiki - Issues edited ... Home/workspace1/bbb/ccc/ddd If this design was intentional, perhaps the idea was to limit the…
    ...
    Home/workspace1/bbb/ccc/ddd
    If this design was intentional, perhaps the idea was to limit the width of the breadcrumbs. However it is highly confusing for users. Is there some way to adjust the depth at which this unwanted behavior occurs?
    GWZ1036: Incorrect management of visible root, and visible branches
    In the following, I will use "L1", "L2" and so on to refer to the different _visible_ levels of the treeview. So L1 is the root of the treeview, regardless of whether it's the root of the pages.
    After navigating to the root page of a workspace, the treeview behaves properly. The root stays fixed (L1 shows the root of the docs), and any number of branches can be expanded _simultaneously_ by clicking on the expand/collapse icon.
    In other situations, treeview adopts a different mode that's very difficult to use.
    0. After navigating to a subsidiary page, L1 shows the parent of the current page. I would prefer just continue showing the root page, but the current behavior is not fatal. But...
    1. Clicking on the expand button causes that treeview to change root, so that the parent of the clicked node becomes the new root (L1). This is extremely disorienting!
    2. Clicking one of the L2 nodes expands that node, and closes any other expanded L2. This prevents understanding the structure of the content!
    3. Clicking an L3 node causes its parent L2 node to become the new root. (This is really just another example of problem 1 above.)
    4. The node styled in bold no longer corresponds to the current page. Instead it seems to simply be the L2 node that's curently expanded. Not fatal, but needlessly distracting and undermines whatever bold was supposed to communicate.
    In short, behaviors 1-4 gravely undermine the usefulness of the treeview in understanding the structure of the pages, and consequently seriously undermines the usability of the wiki overall. The treeview should not do any of 1-4.

    (view changes)
    2:18 pm

Wednesday, February 1

  1. page zoho wiki - Issues edited ... 1 wikisetting.js:1:2560 GWZ1034: Table settings UI to clear attributes not working ... the…
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    1 wikisetting.js:1:2560
    GWZ1034: Table settings UI to clear attributes not working
    ...
    the otherwise impressingimpressive and useful
    ...
    work. Examples:
    For table, row and cell, the control "swatch" that sets background colors has an [x] button that clears the swatch, but doesn't clear the attribute of the table/row/cell.
    For table and cell, the UI control that sets width has no way to clear the width. You can delete the contents of the Width edit box, but that does not remove the width from the object.
    (view changes)
    11:58 am
  2. page zoho wiki - Issues edited ... Feature request. Would like a block that can appear near top of page, with info that can be CS…
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    Feature request. Would like a block that can appear near top of page, with info that can be CSS's to include or exclude various info.
    GWZ1033: Workspace customization edit top panel bug
    ...
    the console:
    18:17:54.853 TypeError: Argument 1 of Node.appendChild is not an object.
    showDialogBox() wikisetting.js:1
    ...
    $1/xmlhttp.onreadystatechange() wikisetting.js:8
    1 wikisetting.js:1:2560
    GWZ1034: Table settings UI to clear attributes not working
    This concerns the otherwise impressing and useful UI to set attributes for tables, row, cells. It seems that the features that allow clearing (unsetting) the attributes don't work. Examples:
    For table, row and cell, the control "swatch" that sets background colors has an [x] button that clears the swatch, but doesn't clear the attribute of the table/row/cell.
    For table and cell, the UI control that sets width has no way to clear the width. You can delete the contents of the Width edit box, but that does not remove the width from the object.
    GWZ1035: Navigation breadcrumbs is broken at depth > 4
    It appears that the navigation breadcrumbs feature is broken for depths > 4.
    Example that works properly:
    Home/workspace1/aaa/bbb/ccc
    Example that breaks:
    Home/workspace1/aaa/bbb/ccc/ddd on page ddd this appears as:
    Home/workspace1/bbb/ccc/ddd
    If this design was intentional, perhaps the idea was to limit the width of the breadcrumbs. However it is highly confusing for users. Is there some way to adjust the depth at which this unwanted behavior occurs?

    (view changes)
    11:48 am

Sunday, December 25

  1. page Slack - Some notes edited ... Also, either the numeric pad must be in "NumLock" mode, or you have to additionally …
    ...
    Also, either the numeric pad must be in "NumLock" mode, or you have to additionally press the Shift key.
    This was not intended to be a normal way to enter characters, it's a workaround for entering extended characters from a language other than the one of your keyboard, or ones that the software doesn't provide a way to enter.
    Support-BSupport-X 2 days
    Hey Graham,
    Thanks for getting in touch, and nice find - I'll be sure to pass this feedback onto our helpcenter document team! If there's anything else we can help with... well, you know where to find us! :)
    (view changes)
    2:03 pm
  2. page Slack - Some notes edited ... In the particular case of files, we already know from decades of experience with Mac, Windows …
    ...
    In the particular case of files, we already know from decades of experience with Mac, Windows and Linux file browsers, that users rely on folders, alphabetic sort, and file types to get to their files every day, especially when they frequently don't remember the exact file names. The analog on slack would be files organized by channel or PG, alphabetic sort, (neither implemented) and filter by file type (only partially implemented). Doing everything by sort, using actual syntax, even though simple, is just not something that it's feasible to get casual or busy users to study and adopt. So, yes please, we need those features.
    Your advice to use Alt-F to fill in the channel name in the search box doesn't seem to work in either the Windows app or the browser UI, as it invokes the main File menu as usual. It's also not listed here: https://slack.zendesk.com/hc/en-us/articles/201374536-Slack-keyboard-shortcuts
    Support-L 55 days ago
    Hey Graham,
    This is great feedback. And you're right – there's tons we need to do to make Slack better. We have a lot of these things on our list of improvements to make to the product and we can't work fast enough on them. So, expect things to be much more friendly and organized down the road. We're just not there yet sadly.
    ...
    "we will keep the file up to date as you make changes in Google Drive" But my point is that according to your previous description, there is no local-to-Slack version of the file to keep up to date, so this quoted sentence makes no sense. At most you might say that Slack keeps its _index_ of the file contents up-to-date (presumable with some amount of latency). But when a Slack user opens a Drive file via Slack, I'm assuming Slack fetches the file from Drive.
    Support-L 4 days ago
    ...
    Slack better! Lindsay
    Posts: How to edit then save without re sharing?
    Support Request #560333
    ...
    Graham Wideman 5 days ago
    OK, this continuous save process is what most online editors do these days to prevent losing work. But are you saying that in Slack's implementation, while a Post is being edited, other user who view that doc see partially edited versions of it? Or does Slack somehow guess when to publish a new version -- perhaps when you close your edit window? And in that case, how do you cancel your edits if you don't like them?
    Support-E 55 days ago
    Hi Graham,
    I'm waiting for a team member to help me test this: as you can imagine, I can't edit a post and witness it being edited at the same time. As far as I know, the post will appear in its original state for others to read until you have completed your changes and closed the editing window. The publication of the edits is triggered by the closure of the edit window, as you rightly suggest.
    ...
    To cancel your edits, you can either take a minute to review them before closing the edit window
    I don't see how this cancels your edits. it just seem like the edits, if they haven't already taken effect, will take effect when you close the window.
    Support-E 55 days ago
    Hi Graham,
    I'm very embarrassed. I drastically misinformed you in my last message. The publication of new edits is _not_ triggered by the closure of the Posts edit window. It's time-based. Every change you make (specifically, all changes within a one second timeframe) is sent to the server, and will update the document there. It will take less than or equal to one minute for the changes to be reflected in the message window or flexpane. In practice, if you're viewing a Post that's currently being edited, you'll see changes about every minute or so.
    ...
    Hi Graham,
    Thank you for writing in with your feedback about the pinned posts. We will look into this and get back to you with some more information/details.
    Support-P 22 days ago
    Hey Graham,
    Thanks for sharing your thoughts on this. You can however view the post in the flexpane if you wish, by clicking on the thre dots on the post and selecting 'view details' from the drop down menu. You then have the option to open in a new window if you need to see it more clearly.
    ...
    I hover the mouse over the pinned post title... and no dots appear.
    So I'm not sure where to find this drop down menu with 'view details'.
    Support-P 22 days ago
    Hi Graham,
    My apologies, you are right. What I referred to relates to general posts in the message field rather than pinned posts.
    ...
    And from what you're saying I infer that as the creator of a post, I can now _only_ see it in edit mode?
    And this gets even worse if "collaborative editing" is going to expand this wrong behavior to everyone.
    Support-P 3434 hr ago
    Hi Graham,
    Thanks for checking that for me, that explains it.
    (view changes)
    2:00 pm
  3. page Slack - Some notes edited ... 3 Sorting of the file list: How do you sort the file list alphabetically? 4 As a side issue, …
    ...
    3 Sorting of the file list: How do you sort the file list alphabetically?
    4 As a side issue, what is the basis of the "relevant" sort?
    Lindsay SchauerSupport-L 6 days
    Hi Graham,
    Great questions! I'll try to answer them as best as possible.
    ...
    4. Relevant searches for entries with the most exact match to your query. So, if you search for a keyword, it will show items that best match that keyword. I'll find out more about how these are ordered within that, if you'd like to get super nerdy about it. Let me know and I can find out whatever it is you're most curious about!
    Hope that helps. Just let me know if you have follow up questions and I'll dig up some more info.
    Lindsay
    Graham Wideman 6 days ago
    Thanks LindsayL for your
    In general, I'm finding that the Slack UI muddles too many things together (why are Posts and files muddled together?), with the end result that Slack pressures users to rely on search for many tasks. But that means you can't make some things (important files, key Posts) more prominent than others in the UI so that they are discoverable, and users have to rely a lot on memory (and training) to get to what you want them to focus on.
    In the particular case of files, we already know from decades of experience with Mac, Windows and Linux file browsers, that users rely on folders, alphabetic sort, and file types to get to their files every day, especially when they frequently don't remember the exact file names. The analog on slack would be files organized by channel or PG, alphabetic sort, (neither implemented) and filter by file type (only partially implemented). Doing everything by sort, using actual syntax, even though simple, is just not something that it's feasible to get casual or busy users to study and adopt. So, yes please, we need those features.
    Your advice to use Alt-F to fill in the channel name in the search box doesn't seem to work in either the Windows app or the browser UI, as it invokes the main File menu as usual. It's also not listed here: https://slack.zendesk.com/hc/en-us/articles/201374536-Slack-keyboard-shortcuts
    Lindsay Schauer 5Support-L 5 days ago
    Hey Graham,
    This is great feedback. And you're right – there's tons we need to do to make Slack better. We have a lot of these things on our list of improvements to make to the product and we can't work fast enough on them. So, expect things to be much more friendly and organized down the road. We're just not there yet sadly.
    ...
    We have worked hard on integrations with many file storage and organization tools, like Dropbox and Google Drive, since they are already doing those tasks so incredibly well and since many of our customers already store files in those tools. So, the integration is meant to make it easy to search the content of those documents, but the organization of all those files can be managed in the tools already being used. We definitely want to make Posts easier to sort and organize though. That's a project underway right now.
    I would advise your team to take advantage of the ability to pin files or messages in each channel, so that you can view the "pinned items" as a way to find and surface important documents per channel. Hope that offers some help while we continue to work on some of these other features.
    ...
    your week! LindsayL
    Graham Wideman 5 days ago
    Thanks for your comments.
    Search command Ctl-F works in the desktop app, but not in browser (at least not Firefox) because instead it launches the browser search-this-page function.
    On Slack's Google Drive integration, from https://fablabsd.slack.com/services/5007500783 it's not clear what the integration does. Part of that description suggests that Slack copies the file from Drive to Slack. Other parts make it sound like Slack is just remembering a link to the file on Drive. This is a crucial distinction, as it bears on the proliferation of versions of files. Could you describe which it is?
    Lindsay SchauerSupport-L 5 days
    Hi Graham,
    The Google Drive integration does a few useful things. It loads a preview of the file type when you link to a Google Drive doc in your Slack team, provided you've enabled the integration. But on top of that, it indexes the content of your file so it can surface that document for you when you search. For instance, if you link to a google spreadsheet titled "People to invite to the party" with names of individuals in the spreadsheet (Bob, for example), you'd be able to search for things like "invite to party" or "bob, invite" in Slack and your Google Spreadsheet would show up in the search results under that "files" tab.
    So, we don't actually take over hosting of the file – that remains on Google's side. However, by integrating with Google Drive, all files shared in Slack can appear in your search results. They can appear right alongside files you've shared from Dropbox or any other service you have integrated with. The benefit, we hope, is that you don't have to go into several different services online to search each of them for that one thing you're looking for; you can just search in Slack, and the results show all matches and can bounce you out to that file wherever it lives on the web when you click the result.
    Hope that makes some of the thinking behind the purpose of these integrations clearer, as well as sets your expectations for what Slack is currently capable of. So, no need to worry about versions of files proliferating – the file will always live in the original place where it is hosted (Google Drive, in your case). Slack simply indexes the latest version of that file so your search results in Slack can help you find things better.
    ...
    that helps! LindsayL
    Graham Wideman 5 days ago
    Lindsay,L, thanks for
    In that case, I think you personally should edit the description here: https://fablabsd.slack.com/services/5007500783 to fix the misimpression it gives.
    Already the term "import" sounds like Slack is copying the file on Drive, instead of simply being aware of the Drive file. A better term might be "include".
    More egregiously, "The file will be added to Slack [...] we will keep the file up to date as you make changes in Google Drive" makes no sense unless Slack actually copies the file. So I believe that this statement is wrong, and should be deleted, and/or replaced with an explicit description like what you wrote to me.
    Thanks again for your description.
    Lindsay Schauer 4Support-L 4 days ago
    Thanks Graham! I'll tell the integrations team to take a look at that text.
    For the "The file will be added to Slack [...] we will keep the file up to date as you make changes in Google Drive" bit, we do keep it up to date through our connection with Google Drive that you authorize. Meaning, the searchable content of your Drive file once it's shared in Slack will always be the latest content of that doc as it's been updated in Google Drive. For instance, in my "People to invite to the party" doc example, if you remove Bob's name and then search in Slack for "Party, bob", the file won't show up anymore in your search results. It indexes that latest version from Google Drive through the cloud. We could definitely make that clearer though!
    ...
    restful weekend! LindsayL
    Graham Wideman 4 days ago
    "we will keep the file up to date as you make changes in Google Drive" But my point is that according to your previous description, there is no local-to-Slack version of the file to keep up to date, so this quoted sentence makes no sense. At most you might say that Slack keeps its _index_ of the file contents up-to-date (presumable with some amount of latency). But when a Slack user opens a Drive file via Slack, I'm assuming Slack fetches the file from Drive.
    Lindsay Schauer 4Support-L 4 days ago
    That's a great suggestion, and much clearer. Thanks for helping us make Slack better! Lindsay
    Posts: How to edit then save without re sharing?
    ...
    If I _do_ go ahead and select Share, I then run the risk of accidentally sharing it with the wrong group, and the share action generates another message in the message list, which is unwanted.
    Am I missing something?
    Eva PlazewskaSupport-E 5 days
    Hi Graham,
    I've just tested your issue here on my own Slack team, both with Slackbot and in a public channel. So, it looks to me like all you have to do to edit a previously shared post is:
    ...
    Your changes should be saved for you automatically, and the post will remain only in the place you originally shared it. Please note, though, that the edits may take a few moments to show up in the channel, DM or group to which you've shared.
    I hope that helps to answer your question. If you have any more, do get back to me. I'm only too happy to help.
    Best, EvaE
    Graham Wideman 5 days ago
    OK, this continuous save process is what most online editors do these days to prevent losing work. But are you saying that in Slack's implementation, while a Post is being edited, other user who view that doc see partially edited versions of it? Or does Slack somehow guess when to publish a new version -- perhaps when you close your edit window? And in that case, how do you cancel your edits if you don't like them?
    Eva Plazewska 5Support-E 5 days ago
    Hi Graham,
    I'm waiting for a team member to help me test this: as you can imagine, I can't edit a post and witness it being edited at the same time. As far as I know, the post will appear in its original state for others to read until you have completed your changes and closed the editing window. The publication of the edits is triggered by the closure of the edit window, as you rightly suggest.
    To cancel your edits, you can either take a minute to review them before closing the edit window, or if you decide against them at a later date, you can go back and make changes by hitting the edit button again.
    I'd love to test and confirm this for you, once one of my colleagues becomes available. But hopefully this has gone some way towards answering your questions.
    Have a lovely day! Eva
    Graham Wideman 5 days ago
    EvaE -- thanks
    To cancel your edits, you can either take a minute to review them before closing the edit window
    I don't see how this cancels your edits. it just seem like the edits, if they haven't already taken effect, will take effect when you close the window.
    Eva Plazewska 5Support-E 5 days ago
    Hi Graham,
    I'm very embarrassed. I drastically misinformed you in my last message. The publication of new edits is _not_ triggered by the closure of the Posts edit window. It's time-based. Every change you make (specifically, all changes within a one second timeframe) is sent to the server, and will update the document there. It will take less than or equal to one minute for the changes to be reflected in the message window or flexpane. In practice, if you're viewing a Post that's currently being edited, you'll see changes about every minute or so.
    ...
    If you're worried about team mates seeing your Post while you're still refining it, you could always share it in a DM with Slackbot first. That would allow you to read over and edit your Post in private, which you could then "re-share" to a public channel when you're happy with it.
    I'm very sorry for misleading you! I must thank you, though, for this learning experience. Between the testing and the discussion, I've learned a lot about our new Posts and hopefully I've managed to convey at least a smidgen of that information to you. If not, let me know.
    Best, Eva
    Help page correction (How to enter a bullet)
    Support Request #561766
    ...
    Also, either the numeric pad must be in "NumLock" mode, or you have to additionally press the Shift key.
    This was not intended to be a normal way to enter characters, it's a workaround for entering extended characters from a language other than the one of your keyboard, or ones that the software doesn't provide a way to enter.
    Beau SchadeSupport-B 2 days
    Hey Graham,
    Thanks for getting in touch, and nice find - I'll be sure to pass this feedback onto our helpcenter document team! If there's anything else we can help with... well, you know where to find us! :)
    Regards, Beau
    Bug? Pinned post not opening in right panel (and opens in Edit mode!)
    Support Request #561586
    ...
    This rather defeats the enhanced accessibility and prominence that a pinned post is supposed to have.
    So, I think the app behavior of opening a separate window is a bug. Or at least not a feature :-).
    Jess BrainSupport-J 3 days
    Hi Graham,
    Thank you for writing in with your feedback about the pinned posts. We will look into this and get back to you with some more information/details.
    Cheers, Jess
    Jennifer Patterson 2
    Support-P 2 days ago
    Hey Graham,
    Thanks for sharing your thoughts on this. You can however view the post in the flexpane if you wish, by clicking on the thre dots on the post and selecting 'view details' from the drop down menu. You then have the option to open in a new window if you need to see it more clearly.
    I hope that makes things a little easier for you? Let me know if you need anything else.
    Thanks, Jennifer
    Graham Wideman 2 days ago
    You can however view the post in the flexpane if
    ...
    I hover the mouse over the pinned post title... and no dots appear.
    So I'm not sure where to find this drop down menu with 'view details'.
    Jennifer Patterson 2Support-P 2 days ago
    Hi Graham,
    My apologies, you are right. What I referred to relates to general posts in the message field rather than pinned posts.
    ...
    In the meantime I have attached screenshots for you to see what I was trying to explain yesterday. I know this isn't what you are looking to do but since I caused some confusion I'd like to clear that up.
    Thanks for sharing your thoughts on this, hopefully we will be able to offer you a more efficient way of viewing your posts soon. If you've got any other questions please don't hesitate to let me know.
    Thanks, Jennifer
    Graham Wideman 2 days ago
    Ah, I see, you were referring to the '...' menu on an actual message -- sorry, I missed that.
    So the user, having noted the pinned post in the right panel, would then hunt for it in the message stream in order to open the pinned post in the right panel. Yes, hopefully a feature gets added to make it a bit more direct :-)
    Jennifer PattersonSupport-P 36 hr
    Hi Graham,
    No problem that was my fault I should have been more clear.
    That's an idea I hadn't thought of actually and it would certainly work in the meantime! Once you can see the pinned post it should be very easy to search for the message itself too.
    It has been noted though and the team will work on it :)
    ...
    anything else. Jennifer
    Graham Wideman 36 hr ago
    Something more to add to this issue, which I hadn't previously noticed, and which is substantially more serious:
    ...
    None of these problems exist when the post _does_open in the right pane (eg: from clicking on '...' in the share message). It's not editable, and clicking a link opens the user's browser window. The narrow space of that pane may not be ideal for reading a post, but at least reading the post and using the link is entirely non-destructive.
    But supposing we _do_ want to see the post in its own window, now poking around some more, I don't see _any_ method of opening a post in a full window, without it being in edit mode. That seems pretty crazy -- am I missing something here?
    Jennifer Patterson 35Support-P 35 hr ago
    Hi Graham,
    Posts are not collaborative at the moment and to the best of my knowledge they should all be opening in read only mode, unless you are the creator of the post.
    Are the posts you are looking at ones that you shared yourself, or do they belong to other people on your team. If it's the case that they belong to others on the team would it be possible for you to send me a screenshot of what the page looks like when you open it in a new window?
    I'll certainly look into it further!
    Thanks, Jennifer
    Graham Wideman 35 hr ago
    Ah, OK, it does happen that the posts I was looking at were created by me. At the moment there are no pinned posts by others to try. So this is slightly less alarming.
    ...
    And from what you're saying I infer that as the creator of a post, I can now _only_ see it in edit mode?
    And this gets even worse if "collaborative editing" is going to expand this wrong behavior to everyone.
    Jennifer Patterson 34Support-P 34 hr ago
    Hi Graham,
    Thanks for checking that for me, that explains it.
    However you are right, there's definitely some room for improvement here and we could probably consider adding in some more options. This is a new format that we are using for posts and so we are still learning what works best. I appreciate your feedback on it and I will certainly share that with the team so hopefully we can bring those improvements to you. Having the option to have it read only for yourself also could be useful so I will pass along the suggestion.
    If you've got any more questions/concerns, or if you have any further feedback, just get back in touch.
    Thanks, Jennifer
    (view changes)
    1:58 pm
  4. page Slack - Some notes edited ... This should be simple, but it's very far from clear and could use way better documentation, pe…
    ...
    This should be simple, but it's very far from clear and could use way better documentation, perhaps with example use cases.
    - Graham
    Megan Glennie 14Support-M14 days ago
    Hi Graham,
    Thanks for getting in touch! These are great questions, and I'd like to help address them for you.
    ...
    There are some really good ideas there, and we love hearing about new approaches people find effective.
    I hope this has been helpful in providing some more details, Graham! If it'd be useful, I can also have someone from our Accounts team contact you to discuss it in more depth. Just let me know, and I'll make the arrangements.
    ...
    the best, MeganM
    Graham Wideman 14 days ago
    Megan --Support-M-- thanks for
    Couple of follow-ups:
    1. > We've chosen to call them groups instead of channels just because they work differently
    ...
    2. Your #ce-team and #ce-yvr scheme is something I was starting to suspect was needed -- it's a way to get an additional level of hierarchy, something my original question sought. It would be great if this was leveraged by the product, so that hierarchy in the channel naming would permit expand/collapse in the channels list display.
    3. Is there ANY way to get order within a channel? If several users are discussing several topics, how does a user explicitly respond to a topic whose last message was several days (and dozens of messages) ago? How does one read the chain of messages pertaining to a single topic within a channel? (I know about @person, of course, but that's awkward for numerous participants, and doesn't reference a particular thread.)
    Megan GlennieSupport-M 14 days
    Hi Graham,
    Thanks for your reply, [...]
    ...
    The way we're currently replying to messages is by quoting the original post with steps detailed [here] (https://slack.zendesk.com/hc/en-us/articles/203274767-Quoting-a-message), which isn't the most elegant workflow, but hopefully the threading feature will help with this.
    Thanks again for taking the time to share your thoughts and questions with me!
    Best, MeganM
    Graham Wideman 14 days ago
    Thanks Megan,Support-M, that was
    ...
    be "super-channel".
    Megan Glennie 14

    Support-M14
    days ago
    Hi Graham,
    Glad to hear I was able to help! With point two, I can definitely share your ideas on improvements that can be made with our product team to think about. Fingers crossed we'll be able to make some updates that makes things easier.
    ...
    again! Best, MeganM
    Graham Wideman 14 days ago
    Megan,Support-M, if you're
    As it stands, Slack channels individually have the "discussion utility" of a basic chat, or an IRC channel, but with benefit of preserved history. Individually they don't have the ability to support threads, so this disincentivizes the pursuit of multiple topics, and incentivizes ADHD 'squirrel' discussion :-) http://memegenerator.net/instance/21664530.
    (The URL quote feature is indeed better than nothing, but doesn't support responding to selected parts of a previous message.)
    ...
    That is to say, if one is to facilitate a much larger number of what are now channels, those channels will need organizing, both to make sense of them, and to make the UI tractable, I think.
    OK, I hope this impression from one customer is useful. And thanks again for your thoughtful answers.
    Megan GlennieSupport-M 13 days
    Hi Graham,
    Thanks for your reply! At Slack, we're always working on ways we can make work communication easier and a more pleasant experience, and there's no doubt that you've given us some great food for thought.
    Thanks again for taking the time to share this with me, and I'll make sure your notes are taken into consideration.
    ...
    the best, Megan
    Post as Team "Readme"?
    Support Request #558841
    ...
    Presumably, among current Slack features, this page would be a Post.
    So, is there a way to associate a Post with the Team (not a channel or PG), and make it plainly evident in the Slack UI, so new and infrequent users can easily find it?
    Rob CampbellSupport-R 8 days
    Hi Graham,
    Thanks for writing in. We are certainly always trying to improve the Slack experience for all users, and it should be intuitive for new users as well. At this time, a pinned post in your #general channel would be the most logical place for a team "readme". However, new users will need to know that pinned posts even exist. I'll discuss your ideas to make it more intuitive for all users with the team.
    Let me know if you have any other ideas or questions,
    Rob
    Graham Wideman 8 days ago
    As you imply, a significant problem with "make it a pinned post on #general" is that Pinned Posts essentially don't work. That is, the pinning mechanism and UI doesn't make the Post conspicuous, as a Team Readme needs to be.
    ...
    4 Share it to underscore-Team-Readme as the one and only message on that channel
    5 Prevent more posts on that channel, to ensure that the important first message stays conspicuous.
    Rob CampbellSupport-R 8 days
    Graham,
    Thanks for your feedback. Ideas like yours often make it into subsequent releases! Let me know if you have any other questions or comments,
    Rob
    #general channel -- which one is it? What are its powers?
    Support Request #558869
    ...
    3 If the #general special features stay with the renamed channel, and now no channels are named #general, then how do you (re)discover which is the channel with the "#general special features"?
    Thanks!
    Marcelo HudsonSupport-H 8 days
    Hi Graham,
    Thanks for your questions! I'll answer your questions in the order you sent them in:
    ...
    I hope this answered your questions!!
    If I've missed anything, or something is unclear, please don't hesitate to get back in touch.
    Thanks, Marcelo
    Graham Wideman 8 days ago
    Thanks! Just what I needed.
    ...
    ... how do you actually perform the task of inaugurating the new channel based on the existing messages which prompted its creation? That is, how do you move the existing messages to the new channel?
    Thanks.
    Sarah VuSupport V 8 days
    Hello Graham,
    Thanks for writing in! I'm afraid there isn't a way to move messages from one channel to another the way you're describing. One thing you can do though is quote a message in another channel. When you quote a message, the original message will appear inline with its original formatting. You can quote a message by right clicking the timestamp of the message and selecting `Copy Link`.
    I like to always quote the message that led to a channel's creation so that you can click on the quoted message to jump to the conversation that led up to everything. I'm not sure if this is a good option for you but I thought I'd share just in case. If you're interested, we also have an article about quoting messages in the Help Center here: https://slack.zendesk.com/hc/en-us/articles/203274767-Quoting-a-message.
    While the team isn't currently working on the ability to move messages from channel to channel, I'll make sure to send them your vote for this feature request. In the meantime, let me know if there's anything else I can help you with. Have a lovely day!
    Best, Sarah
    Graham Wideman 8 days ago
    Thanks for responding that moving messages is not possible. Note that the Help doc discusses this in the context of whether or not to create more or fewer channels in advance. The argument to wait revolves around there being low penalty to doing so. Yet apparently, there is neither the ability to _move_ the existing discussion to the new channel, nor remove those messages from the old channel to remove that clutter (since deleting them would prevent them being referenced), on top of there being no threading within channels, so in fact there is a _high_ penalty for waiting to create channels as topics emerge.
    So I think this is indeed a pain point. Though it may well be subsidiary to Slack's general lack of support for one-thread-per-topic, along the lines found in most forum software. (Hashed over in a recent support request.)
    Sarah Vu 8Support V 8 days ago
    I can definitely see how that can be a pain point. I'll make sure all of your feedback gets to the team. Being able to move messages like that would be great for teams that manage their archives more carefully. Thanks again for taking the time to write to us! Let me know if you have any other questions!
    Sarah
    Graham Wideman 8 days ago
    Your reply reveals that I may be misunderstanding how Slack intends a channel's life cycle to proceed. Your comment that winnowing out messages would be useful for orderly _archives_ suggests that normally a channel gets retired to the archives after a relatively short burst of activity (days?). I had been assuming that channels were relatively long-standing features of a Team's Slack environment (months, years), but have been wrestling with how to make resulting lengthy message streams tractable. Am I thinking about this wrong?
    Sarah VuSupport V 6 days
    Sorry, I should have chosen my words a bit more carefully! I didn't mean to confuse you with my comment about managing archives. Your assumptions about channels are not incorrect at all. I was referring to teams who like to go through their message history in the Message Archives to delete irrelevant/off-topic messages.
    The life cycle of a channel on your team is entirely up to you. Channels do not automatically archive themselves, so any channels that you create will stay there until you perform another action (archive, delete, convert to private group).
    The Message Archives page (https://my.slack.com/archives) is a place where you can view a list of all of your team channels and their message history. At any time, team members can choose to archive/unarchive any of the channels in the list. This is mostly just to get the unused channel out of the way while you're not using it while still holding onto the message history.
    Sorry again! I didn't mean to point you in the wrong direction. Let me know if there's anything you'd like me to clear up!
    Sarah
    Docs and UI: Public/private needs to be much clearer
    Support Request #558835
    ...
    Bottom line: How does one view for certain the _actual_ accessibility of things in Slack? Is there a function somewhere which tells who can access a particular file or post?
    Thanks.
    Sebastian FricSupport-F 8 days
    Hey Graham,
    I can see where the confusion comes from. We should definitely do a better job at indicating who can access what.
    ...
    Some of the confusion stems from ambiguity in some of the words. 'Shared' could mean that access is shared (as in Windows File Sharing), or it could mean that information about the thing was discussed. (As in: "at church, Mary shared about her brother"). So, "shared in channel X" where channel is a chat stream, sounds more like the latter form of share than the former.
    Meanwhile, 'in' vs 'with' is confusing: "shared _in_ private group Y" sounds more like just a mention, as opposed to "shared _with_ PG Y", which sounds like sharing access with members of PG Y.
    Sebastian FricSupport-F 8 days
    Your points are more than valid — I'll share them with the rest of the team. I'll do my best to help improve the wording we use for file sharing in Slack.
    I'm here should you have anything else to add.
    ...
    Graham Wideman 5 days ago
    Reopening to ask: I hadn't noticed this before, but am I right in concluding that there is no way to host a file on slack that is accessible to team members, and _not_ directly accessible to the internet at large? That is, teams' messages are not visible to the internet at large, but their files are (given the files' URLs)?
    Sebastian FricSupport-F 5 days
    Hi Graham,
    If you upload a file in a channel and don't press the "create a public link" button, nobody outside of your team will be able to see your file. Here's a file from my test team with two different URL's: https://supatest.slack.com/files/tester/F0A5VJZEY/easy.jpg and https://files.slack.com/files-pri/T06USJS4D-F0A5VJZEY/easy.jpg
    (view changes)
    1:52 pm

Wednesday, October 26

  1. page Motors- 28BYJ-48 Stepper motor notes edited ... 4 5 Result Multiplication Overall ratio Required steps per output turn ... 2048 steps…
    ...
    4
    5
    ResultMultiplication
    Overall ratio
    Required steps per output turn
    ...
    2048 steps 1.0 turns
    (Motor #3 added thanks to email from Petr in the Czech Republic, who purchased a "28BYJ-48" from a local internet vendor. Very interesting due to its exact ratio)
    Conclusion: These are effectivelymotors share many of the same motor, but with different gears #3 and #4.gears, varying only in one or two of them.
    Electrical
    The main specs of interest concern the resistance per winding, the consequent current per winding, and the current limit beyond which the motor will get undesirably hot.
    (view changes)
    4:47 pm
  2. page Motors- 28BYJ-48 Stepper motor notes edited ... 1 shaft turn 21780 1/16.032 513 513 steps 0.999933 0.999933 turns RioRand In .…
    ...
    1 shaft turn
    21780
    1/16.032 513
    513
    steps
    0.999933
    0.999933 turns
    RioRand
    In
    ...
    1 shaft turn
    8910
    1/63.68395 2038
    2038
    steps
    1.000056
    1.000056 turns
    3. Petr's motor
    In
    ...
    1 shaft turn
    7128
    1/64 2048
    2048
    steps
    1.0
    1.0 turns
    (Motor #3 added thanks to email from Petr in the Czech Republic, who purchased a "28BYJ-48" from a local internet vendor. Very interesting due to its exact ratio)
    Conclusion: These are effectively the same motor, but with different gears #3 and #4.
    (view changes)
    4:44 pm
  3. page Motors- 28BYJ-48 Stepper motor notes edited ... 3. Petr's motor In 1 motor rev = 9 turn 32 22 27 24 456192 Out 9 teeth 11 9 8 …
    ...
    3. Petr's motor
    In
    1 motor rev = 9turn
    32
    22
    27
    24
    456192
    Out
    9
    teeth
    11
    9
    8
    1 shaft turn
    7128
    1/64 2048 steps
    1.0 turns
    Out
    32
    22
    27
    24 teeth = 1 turn of shaft
    1 shaft turn
    456192

    (Motor #3 added thanks to email from Petr in the Czech Republic, who purchased a "28BYJ-48" from a local internet vendor. Very interesting due to its exact ratio)
    Conclusion: These are effectively the same motor, but with different gears #3 and #4.
    (view changes)
    4:42 pm

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